Carrier Case Study

CarrierThis client was designing a new product.

Before creating a potentially expensive, fully functional prototype, the client wanted to do usability testing with the interface.

Once the product was developed, training was needed for users.

Challenges

  • The client had not previously used computer-based simulators for testing the functionality of product interfaces.
  • The client had not previously used computer-based training to train field representatives.

Solution

Creative Approaches We created a fully functional version of the user interface according to the client’s specifications.

Interaction was done by mouse-click instead of finger presses since touch-screen technology was not readily available.

Result

As a result of testing the interface design, a pre-production change was made by the client, saving them several hundred thousand of dollars.

When the client was ready to create training courses for the new product, the prototype simulation was modified slightly and became the core component of the resulting CD-ROM training program.

Creative Approaches can build your custom courses and handle your learning management needs.

Call us today 800-934-6299 or local 585-657-6379.

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