Sentrol Case Study

Sentrol, InterlogixThe firm had a new cellular-based security product that needed to be installed in small spaces such as attics.

Individuals who would be installing this product would already understand the technology but needed to know how to assemble the product because various electronic tests had to be performed during the installation process.

Challenges

An individual installer in a remote area might only install one product. The training needed to come with the product to be truly “just in time”.

The installer might not have any computer experience, or any experience using the Internet.

Solution

We created a CD-ROM-based virtual simulation that showed the user how to assemble the product and also allowed them to build a virtual version. Users could drag and drop washers and wires and adjust dipswitches.

A review section also quizzed the installer to make sure they understood which parts connected where. In addition, there were troubleshooting instructions and scenarios in case the product did not work properly after assembly.

Result

At the end of the training program, the installer had a full understanding of the installation and testing process before they even opened the box.

Creative Approaches can build your custom courses and handle your learning management needs.

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